Your Order  
     
 
Your Order is processed by Wealth Traders Limited (the owners of Sharemarket Institute) and will appear on your credit card statement under the name of Wealth Traders.
 
  
 
 
 

SECURE ORDERING

Our Shopping Cart operates within a fully secure environment. All information you provide is fully encrypted via a 128 but SSL Certificate for safety purposes.

In conjunction with our Payment Processor, we have some stringent “Anti-Fraud” facilities built into our ordering system for your protection. These are not visible ... but they are always applied to every transaction.

For your added security, not all the information you provide is conveyed to us – some is ONLY conveyed to our payment processor. As a result, we DO NOT maintain complete records on our servers.

  
 
 
 

ORDER COMPLETION

Your order is not complete until you receive a confirmation Receipt online... with the description of "Processed" in the status field.

Your Credit Card is not charged until this “Receipt” appears. A copy of this online Receipt is emailed to you as well. Please retain for your records.

 
 
 
 

DELIVERY OF YOUR ORDER

If you order a digitally delivered product / service (e.g. eBooks, Mp3's, software), your download link/s will be sent from info@sharemarketinstitute.com within 1 minute of order acceptance. Please whitelist this in your Address Book to ensure receipt.

These notices go out without a miss.

If you haven't added the above to your Address Book, our notices may go to your Junk Mail folder so please check in there. Also, some ISP's also delay delivery of these emails ... and / or their filters block them completely. These are out of our control but fortunately, these instances are rare.

If you encounter any undue delays (more than 15 minutes), please contact us at support@wealthtraders.com. We will ensure you GET what you paid for.

If you order a CD-based program please allow 14 days for delivery. Your order will be delivered on a door-to-door basis so we can track and verify delivery.

 
 
 
 
ORDERING PROBLEMS

Approximately 98% of buyers through our shopping cart are able to process their order successfully first time.  

If you encounter any problems with ordering and need to re-submit, please limit your re-submissions to a maximum of three attempts. This is for your benefit - too many attempts and your transaction may get flagged as a "possible fraud" which could cause a total blockage on your card.

Please contact us if you encounter any difficulties at support@wealthtraders.com.

If you have a VALID credit card and you encounter a problem, it may be related to any of the following…

1.)   You have entered your details incorrectly. Please try again … and ensure the following are correct:

  • All fields with an “asterisk” are completed
  • Your Name and Address MUST match the details on your Credit Card Statement
  • Your Credit Card must be entered with no spaces
  • Your Expiry date must be entered
  • Your CVV number must be entered  
2.)   Delay in transmission of your data to our payment processor. You will identify this when the system immobilizes. It is rare but when it does happen, you will need to re-enter your information and submit your order again. Your order is not completed until an online Receipt appears!

3.)   Various Error messages, including “Your Shopping Cart Is Empty”. Our shopping cart makes extensive use of Java Scripts. These can present a problem for buyers using older versions of Internet Explorer or Firefox which do not support the latest Java extensions or are running an anti-virus package / Firewall which blocks Java Scripts. In such instances, we recommend you update your Browser Version 6 (Internet Explorer) or Version 1.5 or greater(Firefox) and / or switch off your Firewall / virus protection temporarily. If the problem persists and you are unable to complete your order, please send an email to support@wealthtraders.com providing your telephone number and suitable time/s to call you so we can get you started by doing a phone order.  

  
 
 
  REFUNDS

 

All products offered through Sharemarket Institute come with a Money Back Guarantee as detailed in the specific offer.

If you are not satisfied with your purchase and require a refund under the guarantee offered, you will need to notify us at support@wealthtraders.com.

Please allow approximately 7 working days for a refund to be processed by our Payment Processor.